Services
Four expertises, one logic: getting your IT services back on track.
We support CIOs and business directors on four complementary missions, from initial diagnosis to industrialisation. They all share the same red thread: producing operational, measurable, and useful results from the very first weeks. No theatrical slide decks. No off-the-shelf frameworks dropped on your team. Demanding on the fundamentals, honest on your situation.
01
ITSM Audit
Understand
02
CMDB Mapping
Model
03
Tooling Integration
Equip
04
ITIL Coaching
Sustain
Service 01
ITSM Audit: know exactly where you stand.
An audit that speaks to your teams, not just to your steering committee.
Many IT leaders know things are off. Tickets that linger, users bypassing the service desk, SLAs missed without a clear cause. Articulating the diagnosis precisely is another matter. That's what our ITSM audit will deliver.
We cross four sources. Interviews with your IT leadership, your service desk team and your business units. Analysis of your ticket history over 6 to 12 months (volumes, typology, resolution times, SLAs). An inventory of your tooling and documented processes. And benchmarking against ITIL 4 practices and market standards.
Who it's for
- IT leaders who sense their service desk is struggling
- Leadership teams preparing a tool or process change who need an objective baseline before committing
- Executive committees who need cost estimates and priorities to arbitrate
Deliverables
- Audit report (40-60 pages): current state, diagnosis, prioritised recommendations
- 12-month action plan with estimated effort and impact
- On-site debrief with IT leadership and project sponsor
ITSM Audit + HaloITSM Fit
Where are you today? We diagnose your current ITSM and propose a HaloITSM migration plan aligned with your constraints.
- Deliverable
- Full audit + Halo roadmap
- Duration
- 4 to 8 weeks
Service 02
CMDB Mapping: a database that actually serves operations.
A CMDB that earns its place in daily operations, not a dead registry nobody updates.
Most CMDBs fail for the same reason. Trying to map everything at once, ambition outpacing maintenance capacity, and six months later the database is obsolete. Nobody uses it. Leadership writes it off as a failure when the real issue was scoping.
Our approach reverses that. Start with the critical configuration items (CIs) that directly impact your business services. Define a workable relationship model (services-applications-infrastructure dependencies). Populate from existing systems (Active Directory, monitoring, inventory) before any manual entry. And lock down governance from day one: who maintains what, how often, with which controls.
Who it's for
- CIOs who want a CMDB that finally works, after one or several failed attempts
- Organisations with a tangle of tools and no single reference
- Teams preparing automation projects (correlated alerts, change management) that require a reliable CMDB
Deliverables
- Documented CMDB model (CI classes, attributes, relationships)
- Populated CMDB, integrated with source systems, operational
- Update process and quality controls
HaloITSM CMDB Mapping
Your CIs visible. Your dependencies managed. We build your HaloITSM CMDB: population, cleanup, business data integration. Native dependency visualization and impact analysis.
- Deliverable
- CMDB fully operational
- Duration
- 8 to 16 weeks
Service 03
ITSM Tooling Integration: a deployment aligned with your processes.
A tool aligned with how you actually work, not the other way round.
The classic trap of ITSM tooling projects is letting the vendor or integrator impose their out-of-the-box model. Six months later, teams work around the tool because it doesn't reflect their actual job. The project is officially delivered, operationally it has failed.
Our method starts from how you work. We scope the business side first: real workflows, service catalogue, service levels, roles and responsibilities. Then we configure the tool to match that scoping, not a generic standard. We integrate with existing systems (Active Directory, monitoring, HR, procurement if relevant) rather than duplicating them. And we run change management: team training, user communication, post-launch follow-up.
Who it's for
- CIOs deploying a new ITSM tool who want to avoid the default-everything trap
- Organisations consolidating a heterogeneous tooling landscape
- Teams extending their ITSM tool to business functions (HR, facilities, procurement), ESM logic
Deliverables
- Functional scoping and documented service catalogue
- Tool configured, integrated, and in production
- User documentation and training plan
- Post-launch support period
HaloITSM Integration
Halo speaks your language. Native connectors: Slack, Teams, Jira, Zendesk. Custom orchestrations via the Halo API. No-code automations.
- Deliverable
- Integrations fully configured
- Duration
- 6 to 12 weeks
Service 04
ITIL 4 Coaching: rigour without the theatre.
"ITIL 4 adapted to your reality, not bolted on to your team."
ITIL has become a catch-all term. For some it's a serious, adaptable framework. For others it's a theatre of processes disconnected from the ground. Both exist. And the framework is rarely the issue, it's the way it's applied.
Our approach: select the ITIL 4 practices that make sense for your context (typically Incident, Problem, Change, Service Request, Service Catalog first), adapt them to your real maturity, train your teams on the mechanics rather than the vocabulary, and instrument what can be instrumented. Keep the rigour, drop the ceremony.
ITIL 4 + HaloITSM Support
ITIL is a journey, not a destination. Train your IT team on ITIL 4 and HaloITSM. Continuous process optimization. Change management and adoption.
- Deliverable
- Autonomous team, optimized processes
- Duration
- Continuous (3 to 12 months)
How we work with you.
Whatever the mission, the person who sells is the person who delivers. You work with a senior consultant from initial scoping to production rollout. No commercial handoff, no junior parachuted in halfway through.
Every mission follows the same methodology: scoping, diagnosis, design, rollout. The details of each phase, typical deliverables, and steering mechanics are described on the Methodology page.
See our methodologyFrequent questions.
Do we need to already have an ITSM tool to engage you?
No. Part of our missions are precisely with organisations that don't yet have a tool, or want to switch. Our advisory is vendor-independent.
How much does an XP42 mission cost?
It depends on scope, duration, and expertise required. A typical ITSM audit ranges from €15-35k. A full integration project, €60-200k depending on ambition. We provide a detailed quote after an initial scoping call.
Do you work with a specific vendor?
Our advisory is vendor-independent. We support the implementation of market ITSM tools based on your context and constraints, without licence commissions.
When in our project should we contact you?
As early as possible. Many providers are called in to rescue poorly scoped projects. It's possible, but expensive. Clean upfront scoping avoids most of the pitfalls.
Do you only work in France?
Our missions are mostly in mainland France and Île-de-France. We occasionally work on multi-country projects for French groups.
Let's talk about your situation.
A 30-minute call to understand your context and identify the mission that makes sense. No strings attached.