Contact
Let's talk about your project.
A question, a project, an audit to launch? Describe your need in a few lines, or book a call directly. We reply within 48 working hours, through a senior consultant.
An initial conversation commits you to nothing: it's there to understand your context and to tell you honestly whether we are the right fit. And if not, who is.
Or if you prefer to book a call directly
Book a callWhat happens next.
No commercial tunnel. Three steps, all clear, and you're in control of each one.
01
We receive your message
Acknowledged within 48 working hours, handled directly by a senior consultant. No commercial filter, no automated qualification form.
02
We talk for 30 minutes
A call to understand your context, your real need, your constraints. At the end of it, we tell you honestly whether we're a fit (or not).
03
We come back with a written proposal
If we engage, you receive a formal scoping within 7 to 10 days: scope, method, deliverables, timeline, price. No surprises, no disguised change requests.
What we usually talk about.
The topics CIOs and business directors come to us with.
A service desk that's struggling
Lingering tickets, missed SLAs, users working around the system. You want an objective diagnosis before committing resources.
A CMDB to build or rebuild
You've tried, it didn't last. Or you want to start right, with a workable model and governance that holds.
An ITSM tool to select, deploy, or rescue
Needs scoping, informed selection, deployment aligned with your processes, or recovery of a misconfigured tool.
An ESM or ITIL maturity project
Extending the service logic to other functions (HR, facilities, procurement), or maturing on ITIL without falling into the theatre.
Before you send.
Budget not validated yet, can we still talk?
Yes. Most of our first conversations are precisely about scoping a need before estimating cost. It's free, non-binding, and often helps structure the business case internally.
We haven't chosen an ITSM tool yet, does that matter?
On the contrary, that's the best moment. Choosing a tool without upstream business scoping is the main cause of ITSM project failure.
What size of organisations do you work with?
All sizes, from structured SMEs to large groups. Our missions adapt to your scope and maturity, not to your headcount.